> ## Documentation Index > Fetch the complete documentation index at: https://docs.connectadesk.com/llms.txt > Use this file to discover all available pages before exploring further. # Create queue ## OpenAPI ````yaml /api-reference/openapi.en.yaml post /queues openapi: 3.0.3 info: title: Connecta DESK Public API version: 1.0.0 description: >- Public API of Connecta DESK, available at `/api/v1`. Access uses a token generated in the tokens module. Each token has permissions per **module × method**, and every list read is paginated. ## Authentication ``` Authorization: Bearer sk_live_a1b2c3d4e5f6g7h8i9j0k1l2m3n4o5p6 ``` The token belongs to a **company**, not to a user. The company used is always the token's company, so sending `companyId` in the body has no effect. A missing, invalid, revoked or expired token gets the same `401` response. ## Order of checks 1. **token** → `401` 2. **active company** → `403` 3. **API enabled on the plan** → `403 ERR_API_NOT_ENABLED` (does not apply to on-premise) 4. **company rate limit** → `429` 5. **token permission** → `403 ERR_API_FORBIDDEN_SCOPE` ## User ids Every user id in the API is the user's id **in this company**, the same one `GET /users` returns. This applies to what the API returns (`user.id`, `assignedTo.id`, `userCreated.id`) and to what it accepts (`userId`, `userIds`, `assignedToUserId` and the `{id}` in user routes). The same person can work in several companies, with a different name and profile in each one, and has a different id in each company. An id that does not belong to this company returns `404`, with the same message as an id that does not exist. ## Pagination Every list `GET` is paginated. The `meta` contains only `page`, `perPage` and `hasMore`, without the total number of records. To go through everything, keep advancing `page` while `hasMore` is `true`. ## Idempotency Optional on `POST`/`PUT`, through the `Idempotency-Key` header. If you repeat the call with the same key and the same body, you get the stored response (with `Idempotent-Replay: true`). With the same key and a different body, the response is `409`. servers: - url: https://api.connectadesk.com/api/v1 description: Production security: - apiToken: [] tags: - name: contacts description: Contact records, extra fields and marketing source. - name: tickets x-displayName: Tickets description: Opening, transferring, closing and wrap-up of tickets. - name: messages description: Asynchronous sending and reading of messages. - name: tags description: Tags and their link to tickets. - name: queues description: Service queues and their agents. - name: wrapups description: Wrap-up types. - name: users description: Agents and administrators. - name: schedules description: Scheduled messages. - name: quick-messages description: Quick replies. - name: campaigns description: Bulk sending. - name: crm description: Boards, stages, cards and metrics. - name: channels description: Channels (read only). - name: reports description: Reports and dashboards. - name: products description: Product catalog, categories and sales performance. - name: custom-fields description: Custom fields for contacts and cards, plus company-wide global variables. - name: profiles description: Company permission profiles (read only). - name: webchat description: >- Native webchat from your own system: open a visitor session, send and read messages. The token needs the `webchat` scope (GET and POST). paths: /queues: post: tags: - queues summary: Create queue requestBody: required: true content: application/json: schema: type: object required: - name - color properties: name: type: string description: Queue name. example: Suporte color: type: string description: Tag color, in hexadecimal. example: '#6941C6' greetingMessage: type: string description: >- Message sent to the contact when the ticket enters this queue. example: Olá! Você está falando com o Suporte. outOfHoursMessage: type: string description: >- Message sent to the contact outside the queue's business hours. example: Estamos fora do horário. Retornamos amanhã às 8h. userIds: type: array items: type: integer description: >- Agents who work in this queue. The list you send replaces the previous one. Use the user id in this company, the same one `GET /users` returns. The same person has a different id in each company they work in. example: - 3 - 9 wrapupTypeIds: type: array items: type: integer description: Wrap-ups available when closing a ticket in this queue. example: - 12 automaticDistribution: type: boolean description: >- Automatically distributes this queue's tickets among the agents who are online. orderQueue: type: integer description: >- Position of the queue in the list. Lower numbers appear first. example: 1 integrationId: type: integer description: Chatbot integration linked to the queue. example: 4 responses: '201': description: Created content: application/json: schema: type: object properties: data: $ref: '#/components/schemas/Queue' '422': $ref: '#/components/responses/UnprocessableEntity' components: schemas: Queue: type: object properties: id: type: integer name: type: string description: Display name. color: type: string description: Color in hexadecimal, with `#`. example: '#6941C6' greetingMessage: type: string nullable: true example: Olá! Você está falando com o Suporte. outOfHoursMessage: type: string nullable: true example: Estamos fora do horário. Retornamos amanhã às 8h. orderQueue: type: integer nullable: true example: 1 automaticDistribution: type: boolean description: >- Automatically distributes this queue's tickets among the agents who are online. priority: type: integer nullable: true integrationId: type: integer nullable: true example: 4 users: type: array items: type: object properties: id: type: integer name: type: string description: Display name. createdAt: type: string format: date-time updatedAt: type: string format: date-time example: id: 13 name: Comercial color: '#0E7490' greetingMessage: Olá! Em que posso ajudar? outOfHoursMessage: Estamos fora do horário de atendimento. orderQueue: 1 automaticDistribution: true priority: 2 integrationId: null users: - id: 3 name: Gabriel Goulart - id: 7 name: Ana Souza createdAt: '2026-03-11T09:00:00.000Z' updatedAt: '2026-08-10T17:45:02.310Z' Error: type: object required: - error properties: error: type: object required: - code - message properties: code: type: string description: Fixed error code, so your system can handle each case. example: ERR_API_FORBIDDEN_SCOPE message: type: string details: {} responses: UnprocessableEntity: description: >- The body is well formed, but a required field is missing or a value is not accepted. For example, `application` other than `contact`/`card`, an empty `orderedIds` or a blank `name`. content: application/json: schema: $ref: '#/components/schemas/Error' example: error: code: ERR_API_VALIDATION message: >- O parâmetro `application` é obrigatório e aceita "contact" ou "card". securitySchemes: apiToken: type: http scheme: bearer description: API token in the `sk_live_…` format. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.