Respostas rápidas
Anexar arquivo à resposta rápida
Anexa um arquivo à resposta rápida, para o atendente enviar texto e mídia juntos pelo atalho. Funciona como no agendamento: áudios são convertidos para OGG/Opus, e um novo anexo substitui o anterior, devolvendo o espaço à sua cota.
POST
/
quick-messages
/
{id}
/
media
Anexar arquivo à resposta rápida
curl --request POST \
--url https://api.connectadesk.com/api/v1/quick-messages/{id}/media \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: multipart/form-data' \
--form file=@example-fileimport requests
url = "https://api.connectadesk.com/api/v1/quick-messages/{id}/media"
files = { "file": ("example-file", open("example-file", "rb")) }
headers = {"Authorization": "Bearer <token>"}
response = requests.post(url, files=files, headers=headers)
print(response.text)const form = new FormData();
form.append('file', '<string>');
const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};
options.body = form;
fetch('https://api.connectadesk.com/api/v1/quick-messages/{id}/media', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.connectadesk.com/api/v1/quick-messages/{id}/media",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: multipart/form-data"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.connectadesk.com/api/v1/quick-messages/{id}/media"
payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.connectadesk.com/api/v1/quick-messages/{id}/media")
.header("Authorization", "Bearer <token>")
.body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.connectadesk.com/api/v1/quick-messages/{id}/media")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--"
response = http.request(request)
puts response.read_body{
"data": {
"id": 44,
"shortcode": "boasvindas",
"message": "Olá {{name}}, tudo bem? Sou do time da Loja Exemplo.",
"mediaPath": null,
"mediaName": null,
"visibility": "all",
"createdAt": "2026-06-01T09:15:00.000Z",
"updatedAt": "2026-07-22T16:40:00.000Z"
}
}{
"error": {
"code": "ERR_API_VALIDATION",
"message": "O campo `number` é obrigatório."
}
}{
"error": {
"code": "ERR_API_NOT_FOUND",
"message": "Registro não encontrado."
}
}{
"error": {
"code": "ERR_API_VALIDATION",
"message": "O parâmetro `application` é obrigatório e aceita \"contact\" ou \"card\"."
}
}Autorizações
Token da API no formato sk_live_….
Parâmetros de caminho
Corpo
multipart/form-data
Resposta
OK
Show child attributes
Show child attributes
Exemplo:
{ "id": 44, "shortcode": "boasvindas", "message": "Olá {{name}}, tudo bem? Sou do time da Loja Exemplo.", "mediaPath": null, "mediaName": null, "visibility": "all", "createdAt": "2026-06-01T09:15:00.000Z", "updatedAt": "2026-07-22T16:40:00.000Z" }
⌘I
Anexar arquivo à resposta rápida
curl --request POST \
--url https://api.connectadesk.com/api/v1/quick-messages/{id}/media \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: multipart/form-data' \
--form file=@example-fileimport requests
url = "https://api.connectadesk.com/api/v1/quick-messages/{id}/media"
files = { "file": ("example-file", open("example-file", "rb")) }
headers = {"Authorization": "Bearer <token>"}
response = requests.post(url, files=files, headers=headers)
print(response.text)const form = new FormData();
form.append('file', '<string>');
const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};
options.body = form;
fetch('https://api.connectadesk.com/api/v1/quick-messages/{id}/media', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.connectadesk.com/api/v1/quick-messages/{id}/media",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: multipart/form-data"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.connectadesk.com/api/v1/quick-messages/{id}/media"
payload := strings.NewReader("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.connectadesk.com/api/v1/quick-messages/{id}/media")
.header("Authorization", "Bearer <token>")
.body("-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.connectadesk.com/api/v1/quick-messages/{id}/media")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request.body = "-----011000010111000001101001\r\nContent-Disposition: form-data; name=\"file\"; filename=\"example-file\"\r\nContent-Type: application/octet-stream\r\n\r\n<string>\r\n-----011000010111000001101001--"
response = http.request(request)
puts response.read_body{
"data": {
"id": 44,
"shortcode": "boasvindas",
"message": "Olá {{name}}, tudo bem? Sou do time da Loja Exemplo.",
"mediaPath": null,
"mediaName": null,
"visibility": "all",
"createdAt": "2026-06-01T09:15:00.000Z",
"updatedAt": "2026-07-22T16:40:00.000Z"
}
}{
"error": {
"code": "ERR_API_VALIDATION",
"message": "O campo `number` é obrigatório."
}
}{
"error": {
"code": "ERR_API_NOT_FOUND",
"message": "Registro não encontrado."
}
}{
"error": {
"code": "ERR_API_VALIDATION",
"message": "O parâmetro `application` é obrigatório e aceita \"contact\" ou \"card\"."
}
}
