Update conversation

curl --request PUT \
  --url https://api.connectadesk.com/api/v1/tickets/{id} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "queueId": 7,
  "userId": 3,
  "automation": true,
  "wrapupTypeId": 12,
  "wrapupNote": "Cliente pediu retorno na segunda."
}
'

import requests

url = "https://api.connectadesk.com/api/v1/tickets/{id}"

payload = {
    "queueId": 7,
    "userId": 3,
    "automation": True,
    "wrapupTypeId": 12,
    "wrapupNote": "Cliente pediu retorno na segunda."
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PUT',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    queueId: 7,
    userId: 3,
    automation: true,
    wrapupTypeId: 12,
    wrapupNote: 'Cliente pediu retorno na segunda.'
  })
};

fetch('https://api.connectadesk.com/api/v1/tickets/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.connectadesk.com/api/v1/tickets/{id}",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PUT",
  CURLOPT_POSTFIELDS => json_encode([
    'queueId' => 7,
    'userId' => 3,
    'automation' => true,
    'wrapupTypeId' => 12,
    'wrapupNote' => 'Cliente pediu retorno na segunda.'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.connectadesk.com/api/v1/tickets/{id}"

	payload := strings.NewReader("{\n  \"queueId\": 7,\n  \"userId\": 3,\n  \"automation\": true,\n  \"wrapupTypeId\": 12,\n  \"wrapupNote\": \"Cliente pediu retorno na segunda.\"\n}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.put("https://api.connectadesk.com/api/v1/tickets/{id}")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"queueId\": 7,\n  \"userId\": 3,\n  \"automation\": true,\n  \"wrapupTypeId\": 12,\n  \"wrapupNote\": \"Cliente pediu retorno na segunda.\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.connectadesk.com/api/v1/tickets/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"queueId\": 7,\n  \"userId\": 3,\n  \"automation\": true,\n  \"wrapupTypeId\": 12,\n  \"wrapupNote\": \"Cliente pediu retorno na segunda.\"\n}"

response = http.request(request)
puts response.read_body

{
  "data": {
    "id": 5120,
    "status": "open",
    "unreadMessages": 2,
    "lastMessage": "Perfeito, vou querer o tamanho M",
    "isGroup": false,
    "automation": false,
    "contact": {
      "id": 842,
      "name": "Maria Silva",
      "number": "5511987654321",
      "numberCountry": "BR",
      "email": "maria.silva@exemplo.com.br",
      "code": "CLI-00842",
      "cpfCnpj": "12345678909",
      "origin": "site",
      "profilePicUrl": "https://cdn.exemplo.com/avatars/842.jpg",
      "isGroup": false,
      "instagramUsername": "maria.silva",
      "lid": null,
      "sourceUrl": "https://loja.exemplo.com.br/promo",
      "sourceId": "23851234567890123",
      "headline": "Coleção de inverno",
      "mediaType": "image",
      "mediaUrl": "https://cdn.exemplo.com/anuncios/inverno.jpg",
      "utmSource": "instagram",
      "utmMedium": "cpc",
      "utmCampaign": "inverno-2026",
      "utmId": "6543210987",
      "fbclid": "IwAR0xYzAbC123",
      "gclid": null,
      "ctwaClid": null,
      "tags": [
        {
          "id": 3,
          "name": "Cliente VIP",
          "color": "#6941C6"
        }
      ],
      "customFields": [
        {
          "key": "plano",
          "value": "Ouro",
          "customFieldId": 91,
          "name": "Plano",
          "type": "select"
        }
      ],
      "lastChannel": {
        "id": 11,
        "name": "Instagram Loja",
        "type": "instagram"
      },
      "createdAt": "2026-07-14T13:22:05.412Z",
      "updatedAt": "2026-08-18T09:41:17.883Z"
    },
    "queue": {
      "id": 13,
      "name": "Comercial",
      "color": "#0E7490"
    },
    "user": {
      "id": 3,
      "name": "Gabriel Goulart"
    },
    "channel": {
      "id": 11,
      "name": "Instagram Loja",
      "type": "instagram"
    },
    "tags": [
      {
        "id": 3,
        "name": "Cliente VIP",
        "color": "#6941C6"
      }
    ],
    "metaWindowOpenTimestamp": "2026-08-18T14:20:03.000Z",
    "metaWindowType": 24,
    "protocol": {
      "id": 21877,
      "userId": 3,
      "channelId": 11,
      "startedFrom": "receptive",
      "startedFromContact": true,
      "fromApi": false,
      "fromAutomation": false,
      "campaignSlug": null,
      "rated": false,
      "nps": null,
      "createdAt": "2026-08-18T12:03:44.001Z",
      "queuedAt": "2026-08-18T12:03:44.120Z",
      "startedAt": "2026-08-18T12:05:10.300Z",
      "userFirstAnswerAt": "2026-08-18T12:05:41.002Z",
      "lastCustomerReplyAt": "2026-08-18T14:20:03.000Z",
      "lastOperatorReplyAt": "2026-08-18T14:27:10.556Z",
      "finishedAt": null,
      "ratingAt": null,
      "metaData": {
        "pedido": "PED-48213",
        "origem": "site"
      }
    },
    "createdAt": "2026-08-18T12:03:44.001Z",
    "updatedAt": "2026-08-18T14:27:10.556Z"
  }
}

{
  "error": {
    "code": "ERR_API_NOT_FOUND",
    "message": "Registro não encontrado."
  }
}

{
  "error": {
    "code": "ERR_API_TICKET_IN_SERVICE",
    "message": "A conversa tem um atendente responsável e não pode ir para a automação. Tire o atendente antes, com `POST /tickets/{id}/transfer` e `userId: null`."
  }
}

{
  "error": {
    "code": "ERR_API_VALIDATION",
    "message": "O parâmetro `application` é obrigatório e aceita \"contact\" ou \"card\"."
  }
}